To ensure clarity and transparency, Citadel Music Group has established the following refund policy for tickets purchased for our events. Please read these rules carefully:
1.1 Eligibility: Refunds are available only for tickets purchased directly through Citadel Music Group's official website or authorized ticket outlets.1.2 Refund Request Period: Refund requests must be made within 30 days of the purchase date, and no later than 7 days before the event date.1.3 Non-Refundable Items: Service fees, processing fees, and any additional charges are non-refundable.
2.1 Cancelled Events: If an event is cancelled, ticket holders are entitled to a full refund of the ticket price, including service fees.2.2 Postponed Events: If an event is postponed, tickets will be valid for the rescheduled date. If the ticket holder cannot attend the rescheduled date, they may request a refund within 14 days of the announcement of the new date.
3.1 Requesting a Refund: To request a refund, contact Citadel Music Group's customer service at [customer service email] or call [customer service phone number]. Provide your order number, ticket details, and reason for the refund request.3.2 Processing Time: Refunds will be processed within 14 business days of the receipt of the refund request.3.3 Payment Method: Refunds will be issued to the original payment method used for the purchase.
4.1 Change of Mind: Refunds are not available for change of mind or personal circumstances preventing attendance.4.2 Lost or Stolen Tickets: Lost, stolen, or damaged tickets will not be refunded. Please keep your tickets safe.
5.1 Force Majeure: In the event of circumstances beyond our control (e.g., natural disasters, pandemics), Citadel Music Group reserves the right to issue refunds or reschedule events at our discretion.5.2 Ticket Resale: Tickets purchased from unauthorized resellers or third-party websites are not eligible for refunds.
6.1 Customer Service: For any questions or concerns regarding our refund policy, please contact Citadel Music Group’s customer service at [customer service email] or call [customer service phone number].6.2 Mailing Address: Citadel Music Group, [Mailing Address]
7.1 Changes to Policy: Citadel Music Group reserves the right to update or modify this refund policy at any time. Any changes will be communicated via our official website.
By purchasing a ticket to a Citadel Music Group event, you agree to the terms and conditions outlined in this refund policy. We appreciate your understanding and cooperation.
Please note that the placeholders (e.g., [customer service email], [customer service phone number], [Mailing Address]) should be replaced with the actual contact information specific to Citadel Music Group.
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write me rules for privacy for citadel music group
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At Citadel Music Group, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our website, purchase tickets, or attend our events.
1.1 Personal Information: We collect personal information that you provide directly to us, such as your name, email address, phone number, mailing address, payment information, and any other details you provide when purchasing tickets or registering for our events.1.2 Automatically Collected Information: We collect information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about your usage of our website.1.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
2.1 To Provide Services: We use your personal information to process transactions, deliver tickets, and provide customer support.2.2 To Communicate with You: We may use your contact information to send you updates, promotional materials, and information about our events.2.3 To Improve Our Services: We use the information collected to analyze trends, administer our website, and improve our services and offerings.2.4 To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
3.1 Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, ticket delivery, and marketing.3.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.3.3 Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
4.1 Security Measures: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.4.2 Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5.1 Access and Correction: You have the right to access and update your personal information. You can request to view or correct your information by contacting us at [customer service email].5.2 Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us at [customer service email].5.3 Data Deletion: You can request the deletion of your personal information by contacting us at [customer service email]. Please note that some information may be retained as required by law or for legitimate business purposes.
6.1 Age Restriction: Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
7.1 Transfer Mechanisms: If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States. We ensure that such transfers comply with applicable data protection laws.
8.1 Policy Updates: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.
9.1 Questions and Concerns: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
By using our services, you agree to the terms of this Privacy Policy. We appreciate your trust in Citadel Music Group and are committed to protecting your privacy.
