.Citadel Music Group Events Refund Policy
To ensure clarity and transparency, Citadel Music Group has established the following refund policy for tickets purchased for our events. Please read these rules carefully:
1.1 Eligibility: Refunds are available only for tickets purchased directly through Citadel Music Group's official website or authorized ticket outlets.1.2 Refund Request Period: Refund requests must be made within 30 days of the purchase date, and no later than 7 days before the event date.1.3 Non-Refundable Items: Service fees, processing fees, and any additional charges are non-refundable.
2.1 Cancelled Events: If an event is cancelled, ticket holders are entitled to a full refund of the ticket price, including service fees.2.2 Postponed Events: If an event is postponed, tickets will be valid for the rescheduled date. If the ticket holder cannot attend the rescheduled date, they may request a refund within 14 days of the announcement of the new date.
3.1 Requesting a Refund: To request a refund, contact Citadel Music Group's customer service at [customer service email] or call [customer service phone number]. Provide your order number, ticket details, and reason for the refund request.3.2 Processing Time: Refunds will be processed within 14 business days of the receipt of the refund request.3.3 Payment Method: Refunds will be issued to the original payment method used for the purchase.
4.1 Change of Mind: Refunds are not available for change of mind or personal circumstances preventing attendance.4.2 Lost or Stolen Tickets: Lost, stolen, or damaged tickets will not be refunded. Please keep your tickets safe.
5.1 Force Majeure: In the event of circumstances beyond our control (e.g., natural disasters, pandemics), Citadel Music Group reserves the right to issue refunds or reschedule events at our discretion.5.2 Ticket Resale: Tickets purchased from unauthorized resellers or third-party websites are not eligible for refunds.
6.1 Customer Service: For any questions or concerns regarding our refund policy, please contact Citadel Music Group’s customer service at [customer service email] or call [customer service phone number].6.2 Mailing Address: Citadel Music Group, [Mailing Address]
7.1 Changes to Policy: Citadel Music Group reserves the right to update or modify this refund policy at any time. Any changes will be communicated via our official website.
By purchasing a ticket to a Citadel Music Group event, you agree to the terms and conditions outlined in this refund policy. We appreciate your understanding and cooperation.
